FAQ

Clear answers before you start

Honest boundaries help you decide with confidence. If your question is not listed, contact us and we will respond clearly.

Is the first consultation free?

Yes. The initial consultation is a short service-fit conversation, normally up to about 15 minutes. Detailed document review, repeated route comparisons, active appointment work, and case execution are paid services.

Can Hodex guarantee my visa?

No. Only the responsible embassy or authority decides visa applications. Hodex provides guidance and preparation support.

Can Hodex guarantee an appointment?

No. Appointment availability and eligibility are controlled by official systems. Hodex can provide the agreed assistance and update schedule.

Does Hodex issue airline tickets?

Hodex provides booking support and facilitates confirmed bookings through approved channels. Your quote or confirmation will identify the responsible supplier or issuing channel where relevant.

Why are third-party costs separate?

Airlines, hotels, embassies, visa centers, portals, partners, and payment providers control their own charges. Separating them keeps the quote transparent.

How do group package rates work?

For Hodex service fees: the 1st traveler pays the full fee, the 2nd traveler pays 70%, and each additional traveler from the 3rd to the 10th pays 65%. Flight, hotel, visa, and other third-party costs are still quoted separately.

What happens if prices change?

We reconfirm third-party price and availability before purchase. You must approve any material change.

Can I get a refund?

It depends on work completed, supplier rules, non-recoverable costs, and the reason for cancellation. Your quote and agreement explain the applicable terms.

Do you serve students?

Yes, for travel logistics such as appointments, flights, hotels, and preparation. Admissions consulting is handled under the separate Hodex Educational Hub service track.

Which countries do you support?

We are standardizing U.S. and Schengen workflows first. Current package destinations include the United States, Australia, Hungary, Poland, UAE, and Morocco. Other destinations are considered only after we verify the current process and our ability to support it responsibly.

How do you protect my documents?

We collect only what is needed for the accepted service, restrict access, use approved storage, and share only the minimum necessary information with authorized partners. Do not send passwords or passport images through public chat until Hodex gives an approved secure method.